We are SpaceCrate Ltd (company registration number 102721050), our registered address is Red Sky House, Halls Green, Weston, Herts, England SG4 7DP.
We take our responsibilities towards the use and security of your personal data seriously.
The type of information we collect:
In the general course of doing business we collect certain personal information about customers, visitors and users of our website.
The most common types of information we collect include things like: names, telephone numbers, email addresses, other contact details, payment information, tax information and web analytics data.
How we collect personal information
We collect personal information directly when you provide it to us, or automatically as you visit our website
Personal information we collect about you, provided by others:
Although we typically collect personal information directly from you through communication with you, we also on occasion collect certain categories of personal information about you from other sources. In particular:
- Financial and/or transaction details from payment in order to process a transaction
- Contact details from relevant industry directories and personal referrals
How we use personal information
We will use your personal information:
To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the Sites, like where you purchase an item from our marketplace.
Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:
- operating the website
- providing you with services described on the website
- verifying your identity when you contact us
- responding to enquiries
- updating you with operational news and information about our website and services e.g. to notify you about changes to our website, website disruptions or security updates
- carrying out technical analysis to determine how to improve the website and services we provide;
- monitoring activity on the website, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the website
- managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the website
- managing our legal and operational affairs (including, managing risks relating to content and fraud matters)
- improving our products and services.
- providing general administrative and performance functions and activities
Where you give us consent:
For purposes which are required by law.
For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
When we disclose your personal information
We will disclose personal information to the following recipients:
- subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), our professional advisers (lawyers, accountants, financial advisers etc.) which are located in Australia, UK, USA
- regulators and government authorities in connection with our compliance procedures and obligations
- a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase
- a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity
- a third party, in order to enforce or defend our rights, or to address financial or reputational risks
- a rights holder in relation to an allegation of intellectual property infringement or any other infringement
- other recipients where we are authorised or required by law to do so
Where we transfer and/or store your personal information
We are based in the UK. We take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.
How we keep your personal information secure
We store personal information on secure servers, personal computers and mobile devices which are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in the UK. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
How you can access your personal information
You have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us at any time. To make an access or correction request, contact email@example.com.
Marketing and your personal information
Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our website may not work properly in your case.
Cookies and web analytics
For more information on cookies, see http://www.allaboutcookies.org.
When you visit our websites, there’s certain information that’s recorded which is generally anonymous information including:
- your IP address or proxy server IP address
- the domain name you requested
- the name of your internet service provider is sometimes captured depending on the configuration of
- your ISP connection
- the date and time of your visit to the website
- the length of your session
- the pages which you have accessed
- the number of times you access our site within any month
- the file URL you look at and information relating to it
- the website which referred you to our website; and
- the operating system which your computer uses
How long we keep your personal information
When we need to update this policy
We will need to change this policy from time to time in order to make sure it stays current with the latest legal requirements and any changes to our privacy management practices.
When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.
How you can contact us
If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact us using firstname.lastname@example.org.
If you’re a user or visitor in the European Economic Area these rights also apply to you:
For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.
How you can access your personal information
You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.
These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.
Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.